Last month, we announced the creation of a centralized Technical Support Competency Group that will be headquartered in Rock Hill, S.C. The official opening of the Technical Support Center, which will house the new group, took place on May 21, 2013.
The creation of the Technical Support Group is part of a broader strategy to align technical support with product competencies as opposed to geographic regions. The new group of dedicated technical support liaisons will provide high-level support and product knowledge to our customers, distributors and employees across the U.S. The group will also manage the new remote monitoring service offering and will work with local regional liaisons or distribution partners to address customer needs as they develop.
The remote monitoring service is integrated with Atlas Copco’s new compressor monitoring program, SmartLink. When integrated with the Elektronikon controller, SmartLink gives our customers and Atlas Copco service technicians access to a web-based monitoring dashboard that monitors compressor performance changes in real time. This allows a service technician to address a maintenance issue before it results in downtime.
Following the ceremonial ribbon-cutting ceremony at the opening, guests toured the new facility and viewed demonstrations of the new remote monitoring center in action.
To learn more about the Technical Support Competency Group, the Center or the new service offerings, contact us.
