This week, we announced the creation of a centralized Technical Support Competency Group and a new Distributor Support Service. The group will be headquartered in Rock Hill, S.C.
The creation of the support group is part of a broader strategy to align technical support with product competencies as opposed to geographic regions. The new group will expand the current customer service model to include high-level technical support and product knowledge to customers, distributors and employees across the U.S. The Technical Support Competency Group can be reached at 866-865-7995.
The Distributor Support Service will provide sales support and technical assistance to Atlas Copco’s expanding distributor network. The centralized service group will support distributors with pricing inquiries and advise on lead time and delivery dates for new and existing orders. The group will also support distributors with familiar extranet tools, including the Global Business Portal (GBP) and ACConnect.
By combining sales support and technical assistance into one central hub, the new Distributor Support Service will be able to provide a more complete customer service experience. Distributor Support Service representatives and can be reached at 866-865-7999.
To learn more about the Distributor Support Service, visit this link. To learn more about the Technical Support Competency Group, visit this link.
